3 Hospitality Trends We Think We’ll See in 2020

Posted on Thursday, February 13, 2020 by Amy ListonNo comments


January felt like forever, and yet we’re already in the middle of February, how mad is that?!

As much as I’m ready to get into summer mode and out of storm Ciara, Dennis, Jeff, Louise, Ben and whoever else we have next, I can’t help but think of what we in the industry should be getting ready for too.  So put the beach cocktails on hold, hold your horses with the kimono orders, and lets get stuck in to the very exciting trends that we should prepare for this year.

After all, we’re already two months in. 😱

1 – Convenience

People want food and people want it now!  The food delivery revolution has changed hospitality massively, so much so that people are now expecting an Uber Eats experience in store with everything being on-demand.  There’ll be a rise of pre-order apps and for people ordering via their phone at the table for sure; you can pre-order Starbucks, and Vapiano are innovative with their removal of waiting; allowing the customers to order straight from the stationed chefs.

Traditional restaurants may need to change their ways a little with the way things are going!  Maybe we need to become more patient, but when you’re hangry and used to things arriving with a click of a button, I’m not sure how that’ll work!

2 - Artificial Intelligence

We’re no longer living in a world of wonder when it comes to AI, because we really are living it!  From website chatbots to room cleaning robots, hospitality businesses across the board will be bringing AI to their customers and guests.  There are even robot restaurants!

So, though we won’t be facing a robotic invasion, we may as well get pally with them, cause they’re definitely here to stay.  Beep bop.

3 – Sustainability

Sustainability has rapidly become consumers top priority when it comes to where to shop, stay and eat.  2020 will definitely have a sustainable trend throughout the start of a more eco-forward decade. 

If you’re familiar with my blogs, you’ll know I’m no stranger to sustainability, so start your reading rabbit hole here and check out our tips for retail, restaurants and hotels!


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