Takeaway forced to refund Just-Eat orders after shoppers complained ice cream was too cold
Monday, December 13, 2021
A takeaway company has been forced to issue a refund to a customer at Just Eat for complaining that its ice cream was too cold.
Hassan Habib, the man behind Lucky's in Oldham, has said he cannot afford to use the platform any more - which costs him hundreds of pounds a month after a flood of suspicious refunds on the website.
Hassan Habib, owner of Lucky's in Oldham, Greater Manchester, said they were beginning to appear increasingly frequent after Just Eat changed its refund system to make it more similar to Uber Eats and Deliveroo.
"That's just one of the many examples - they just order food, put down "X, Y, Z" Y, R, Z," give us a refund and we pay for what they're doing.
A spokesman for the firm said: 'Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.
Lucky's, which is based on Featherstall Road, has been working with Just Eat for over two years, and Mr Habib says they are only just beginning to find themselves struggling.
Before the new system changed, the website - which cost him hundreds of pounds a month - contacted restaurants to check if the claim was legitimate and for customers to ask about the reimbursement.
He contends that the repayment process has changed, which makes it easier for customers but makes it more difficult for him or other business owners to contest suspicious refunds because the process is more frustrating than before.