The Balmoral

Description

FIND YOUR PLACE IN OUR FAMILY

At Rocco Forte Hotels, we consider every Team Member as part of our family. If you’d like to join us in creating exceptional experiences for our guests, please browse our current opportunities. 

DEVELOPMENT

At Rocco Forte Hotels, we’re committed to providing our team members with the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We do this in a number of ways:

INDUCTION PROGRAMME

All new starters enjoy a two-day induction programme, recently redesigned to include dynamic interactive and visual elements, to learn about Rocco Forte Hotels’ history, culture and the hotel they are joining. As well as meeting their peers, they’ll finish their experience by dining with their new General Manager.

THE ART OF SERVICE

We’re very proud of the outstanding level of service we offer – it’s part of what sets us apart. Our 7-day intensive training programme is tailored for different fields and teaches our team members everything they need to know to achieve and even exceed our standards.

IN-HOUSE & SPECIALIST TRAINING

From specific skills, like mixology, to broader topics, such as cultural awareness, service philosophy and behavioural approaches, we make sure every team member regularly gets the training that they need, both in-house and from external trainers. We don’t have a one-size-fits-all approach and we train our team to be the best they can be.

FORTE FUTURE LEADERS

Redeveloped recently based on team feedback, our unique development programme offers future leaders the chance to learn key management skills, how their roles fit into the wider business and the confidence needed to expertly manage people and projects.

CROSS TRAINING PROGRAMME

It’s important for team members to form bonds with their colleagues as well as develop and hone their skill sets in all areas. We offer the opportunity for team members to cross-train at different properties around Europe, getting an enjoyable insight into each location along the way.

MAP MY FUTURE APP

Training needn’t be deskbound, so we’ve developed a bespoke mobile app to help team members set goals, access training content and receive advice from Career Coaches on-the-go. Including an instant messaging system, newsfeed, vacancy updates and instructional videos, our team members find it invaluable.