Recently awarded Best Employer at the Springboard Awards of Excellence, there has never been a more exciting time to join our team!
From a Jacobean manor house to a New Forest hunting lodge, Luxury Family Hotels’ collection of five distinctive and delightful hideaways offer family escapes in some of England’s finest locations. We are currently investing in all of our hotels including refurbishments to all bedrooms and public areas as well as continually investing in our teams, who are at the heart of everything we do.
At Luxury Family Hotels we believe that sourcing and retaining talented and dedicated individuals is key to the success of our business. In keeping with the Luxury Family brand purpose, “We create the time and place for wonderful family memories” and our four brand pillars ‘Time, Place, Family and Memories’, we are dedicated to making sure that, just as we listen to our guests’ wants and needs, we also listen to our employees.
Our team are at the heart of everything we do as a business and we take great pride in investing in training and developing our employees to deliver a consistently excellent standard of service, making it an exceptionally exciting time to join our hotel brand.
Training and Development
Upon joining Luxury Family Hotels you will receive an individual and bespoke career progression pathway allowing you to see how you are able to climb the career ladder.
Our new Luxury Family Leadership program has been developed with a specific focus on our managerial workforce; a bespoke four part training program implemented for Heads of Department in order to give them the tools and expertise they need to lead our teams.
We also launched our Future Leaders Course, in partnership with Umbrella Training. This specialised Hospitality Supervisor Apprenticeship has been designed to develop outstanding team leaders and hospitality supervisors, acquiring the skills and knowledge needed to be a role model in our organisation at this level.
We know that our people are our most valued asset – whilst other companies in this Industry have reduced their training programs due the difficulties faced over the last 2 years, we are, as ever, fully committed to developing competent, knowledgeable and high performing teams who are flexible, creative, confident and efficient.
Bespoke training endorsed by the Institute of Hospitality
We’re delighted to have our training programmes endorsed by the Institute of Hospitality. Our bespoke training was written with our guests and team members in mind and it’s fantastic to have this recognised by industry leading professionals. Not only does this set us apart from our competition but it also develops our team members into talented hospitality experts.
Connecting with our values and pillars, using real life Hotel examples, they provide our team with the skillset and awareness needed to progress within their career with us.
What’s in it for you?
We are fully committed to providing exceptional hospitality whilst creating a vibrant and enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the team:
- Excellent individual and bespoke career progression within the Luxury Family group.
- Competitive salary across all roles.
- Additional day off for Community outreach and charity events
- Help at Hand - our Health & Wellbeing service, offering same day remote GP appointments, medical 2nd opinions and support in Mental health support and Physiotherapy.
- Unique on the job training and development.
- Generously discounted Hotel stays across the Luxury Family group and selected Ralph Trustee Properties.
- Take your birthday off on us!
- Food and beverage and spa discounts.
- Employee Assistance Program.
- Cycle to work and Tech schemes – save money on bikes and tech gear, and spread the cost.
- Life Assurance Benefit of £15,000
- The Benefit Hub - A wide range of discounts and deals for shopping, insurance and restaurants.
- Stylish uniform.
- Refer a friend scheme - Receive a bonus of £350 for referring a friend to join the team, refer a chef and receive £500!
- Excellent Share of tips.
- Great staff food on duty.