Transport Administrator

You must be able to get to Hartlebury either by car or public transport.

Do you have a strong, no-nonsense personality? Is your attention to detail spot on and can you work on your own initiative as well as in a team? If you can answer 'Yes' to these questions, you are the person our client is looking for!

They are a family-owned hygiene and clinical waste company providing top-notch service to their valued customers whilst being sustainability focused. They are looking for an experienced Service or Transport Administrator who can take ownership of this role as well as fit into their existing team of 5 people.

You will be an integral part of the business both internally (with staff members) and externally with customers. In return you will be provided with an above average salary, additional benefits and have the daily company of their gorgeous office dogs!

What we need from you as a Service or Transport Administrator:

• 12 months experience as an Administrator in a logistics, scheduling or customer service role
• Able to use search engines to find information for planning schedules (e.g. Google maps)
• Proficiency in Excel and other Microsoft software including the use of bespoke CRM systems
• Confident written and verbal communication and organisational skills
• Able to forward plan to give a clear and precise handover at the end of each day
• Ability to work effectively in a fast-paced often changing (business needs) environment
• Problem-solving abilities

Desirable:

• Knowledge of the Midlands and Kent roads and routes would be a bonus!

What the roles involves:

• Plan routes and multi drop scheduling job assignments for drivers
• Manage vehicle insurance/policy updates and assist with insurance claims and renewals
• Process payments for Clean Air Zone compliance and monitor schedules and paying charges
• Liaise with service supervisor to monitor and maintain vehicle tax and MOT
• Deal with van rentals paperwork and operation needs
• Acknowledge/address emergency calls and coordinating with appropriate personnel to resolve them
• Stay informed about significant operational changes and keep records up to date
• Record and communicate schedule changes to relevant personnel
• Identify sales opportunities and raise quotes
• Address customer inquiries, concerns and then provide feedback
• Notify customers of service dates and changes and maintain organised records of their requirements
• Assist the service supervisor with stock level monitoring and reordering
• Identify needs that will bring positive changes to the office
• Attend meetings and complete any additional duties necessary for your role

Training:

• Continuous on-the-job training

Salary/Hours: £20,000 to £22,000 per annum. Hours: Working 30 hours per week, between Monday to Thursday 8am to 4.30pm and Friday 8am to 2pm. These are the core hours, but flexibility is offered with start and finish times.

Benefits:

• 20 days holiday plus Bank Holidays pro rata
• Pension contribution
• Free parking outside the office
• Birthday off and a birthday bonus

Please Apply Now!