ROLE: EVENTS & TOURS ADMINISTRATIVE ASSISTANT TYPE: FULL-TIME, PERMANENT

Celtic Football Club is currently seeking an Events & Tours Administrative Assistant to provide administrative support to the Meeting & Events, Catering and Tours departments, ensuring a consistent, high quality service is provided at all times.

KEY ACCOUNTABILITIES
Act as the first point of contact for all customer enquiries for Celtic Park Events.
Undertake the complete processing of events, tours and restaurant booking enquiries within Celtic Park.
Working alongside colleagues across various departments, drive sales for our seasonal special events and restaurant services, providing reporting to the Catering leadership team.
Complete daily reporting including PDQ (card machine) checks, booking reports and updates.
Ensure positive and consistent interaction and correspondence with clients, identifying any areas for potential additional revenue through upselling.
Liaise with internal stakeholders regarding pre-booked meeting and events.
Perform mail merges and outbound sales calls to drive revenue for Celtic Park Events.
Carry out operational administrative duties for our tours and restaurant departments, including the creation of function menus, table numbers and signage.
Where necessary, provide cover for colleagues during periods of annual leave, or other types of leave.
Complete additional administrative and promotional activities for the department as required.
RELATIONSHIP MANAGEMENT
Ensure all communications with colleagues are professional, appropriate and considerate of individual needs and circumstances
Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times
Treat all colleagues with dignity and respect by ensuring that your behaviours and approach during all workplace activity is inclusive of all backgrounds and abilities and welcomes diverse contributions
SKILLS & EXPERIENCE
Essential:

Ability to effectively work as part of a team, using a hands on approach in a busy pressurised environment.
Experience of working in a hospitality or tourism background.
Confident and friendly manner with strong communication skills, both verbal and written.
Competent in the use of MS Office packages, specifically Word, Excel and Outlook.
Willingness to learn and develop new skills.
Able to problem solve and prioritise own workload.
Empathetic and approachable, with excellent listening skills.
Time management and organisation skills with ability to prioritise in pressurised environment, while working to deadlines.
Personal accountability for performance and conduct.
Desirable:

Degree in relevant discipline.
Experience of developing collaborative relationships with colleagues of all levels.
Additional Requirements:

Ability to work flexible hours to suit the needs of the business as and when required.
Applicants should submit their CV and covering letter to jobs@celticfc.co.uk

Application deadline: April 8, 2024