Operations Coordinator

We are seeking a skilled and motivated Operations Coordinator to join a successful growing company in Norwich.

In this role, you will be responsible for the correct operational, commercial, and administrative handling of goods, including transportation and customs formalities for Logistics, Ocean, Air, and European Road shipments.

The Role:

• Execute all operational, commercial, and administrative activities related to handling, transporting, and ensuring goods are correctly transported.
• Implement agreements with customers, tracking KPIs and SLAs
• Maintain effective communication with clients, suppliers, and other agencies.
• Keep clients informed about the status of pending assignments and provide proactive feedback and advice.
• Contribute to the implementation of company policies and report quality issues.
• Ensure compliance with house rules, company laws, and regulations related to Quality, Health and Safety, Environment, Risk Management, and Safety.
• Provide training to new staff (operations, systems, partner cards) and submit weekly reports from training periods.

Why You?

• Previous experience in a similar position within sales administration, logistics or operations.
• Ability to set priorities and work independently without supervision.
• Excellent communication skills in English (knowledge of other languages is advantageous).
• Result-oriented, customer-focused, commercially aware, analytically insightful, proactive, and hands-on.
• Flexible, accurate, and a strong team player.
• Proficient in IT (Excel, Word, and PowerPoint).
• Willingness to participate in internal or external vocational training courses.
• Collaborative and adaptable.

What's in it for you?

You will be rewarded with an attractive salary along with excellent company benefits

26 days holiday plus 8 days bank holidays

Pension

Free car parking

Social and annual parties

Bonus scheme

Free car parking

Bike to work scheme and much more!

Interested?

Please call Michelle Topley on or email your CV to .