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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A MEETING AND EVENTS OPERATIONS SUPERVISOR AT CROWNE PLAZA DOCKLANDS
What you'll be doing...
Reporting to the Operations Manager, as Meeting and Events Operations Supervisor you will be key in ensuring our day-to-day meetings, functions, banquets and events run smoothly. This is a hands-on supervisory role, leading from the front. We are looking for enthusiastic candidates who are passionate about events industry.
As Meeting and Events Operations Supervisor you must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.
Your key areas responsibility will include:
- Take ownership of events space, manage facilities, and ensure venue maintenance.
- Ensure compliance with Health & Safety and food safety standards, as well as licencing laws.
- Develop operational and service standards, creating a comprehensive manual.
- Ensure the smooth and well-coordinated delivery of high profile, bespoke events.
- Prepare events spaces for upcoming operations and plan logistics.
- Actively upsell food and beverages and demonstrate attention to detail initiative.
- Monitor departmental service and teamwork, making improvement recommendations.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Meeting and Events Operations Supervisor, you will need the following qualities and skills.
The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. Has an excellent customer focus, organisation and methodical approach is paramount with this role in order for the team and hotel to be successful. Experience within a similar environment is preferable.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
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