JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
Description
Our new hotel virtual tour (click on the link and enjoy!) ......
https://my.matterport.com/show/?m=s6FsDYjj1cG
A DAY IN THE LIFE OF A Guest Service Manager at Hampton By Hilton Northern Quarter, Manchester.
What you'll be doing...
Reporting to the Senior Guest Service Manager, you can expect your working day to include the following.
This role is fulltime, 40 hours per week, worked over 4 days out of 7, (10 hours shifts). Enables good work life balance.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
to succeed in the role of a Guest Service Manager, your key responsibilities will be performing management operational duties on a day to day basis within the hotel, in line with company policy and brand standards. You will assist in maximising all areas of profitability, through increased revenue generation and productivity to ensure the highest levels of customer satisfaction in the hotel. You will be responsible for ensuring all Health and Safety requirements are met for each department.
You will also be responsible for managing and motivating the hotel team, ensuring that all staff within each department are adequately trained to brand standards.
Key Task will involove the follwing :
- Assist in Leading and developing the Front Office/Hotel F&B Team to ensure effective delivery of sales and high standards of customer service
- To be able to perform Duty Management shifts, ensuring that all departments are fully staffed in accordance with daily/weekly business levels
- Ensuring clear and straightforward communication is maintained through the Front of House and all other Operational departments
- To be responsible for ensuring that there is a high standard of public relations with all guests, dealing with any complaints or compliments and reporting them to the Senior Management Team.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com.
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