Front Desk Duty Manager

Who we are:

We love what we do and what we do is important!  We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates.  Everyone should go home feeling better because they learned something new or had fun working that day. 

Why work with Virgin Hotels:

Because it is fun, of course! But we appreciate that fun isn’t always enough – what else is in it for you?

• A day off for your birthday
• Paid leave to volunteer to spend time with the causes closest to your heart, for every teammate
• Generous family friendly policies and allowances
• Teammate discount at Virgin Hotels and 20 other Virgin brands!
• Training and development including apprenticeships
• Teammate meals provided
• 4 x your salary life assurance policy
• Employee Assistance Program and Company sick pay

Your mission:

Should you decide to accept it…

You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Duty Manager who can help us get there. 

You will be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests.  Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the Junction team to also embody the TOV in all guest interactions.
• Cultivate a team of personable, genuine and sharp individuals to make up the Junction department. Hold members accountable to operating standards and the Virgin culture.
• Training, training, training! And more training!   Did we mention you might be training?
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc).
• Assist Rooms team by providing support in the various positions: GSA, Bellman, Doorman, YES! Agent and Reservations Agent.
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Maintain time edits for Junction team and coordinate PTO requests with payroll processing.
• Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay.
• Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service.

Background must-have:

• Degree in Hotel management is preferred
• Minimum of two years of Front Office supervisory experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient computer knowledge.
• Current right to work in the UK

*Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds.  We are proud to be an inclusive and Equal Opportunity Employer*