Food & Beverage Server

As a Food & Beverage Team member, you will ensure that the restaurant and bar operate efficiently and profitably while maintaining their reputation and ethos. You are responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. By tailoring each guest's experience to their unique tastes, you will create memories as delightful as the dishes.

Your day-to-day

• You will welcome our guests, recommend food and drink and help keep service on track and up to standard
• You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Ensure all products are served according to IHG standards;
• Ensure the restaurant areas are maintained in a clean and orderly manner at all times;
• Ensure accurate billing
• Demonstrate perfect knowledge of all menu items and daily specials
• Ensuring a high standard of personal hygiene and personal presentation at all times.
• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.

What we need from you

• Previous hotel/hospitality experience advantageous
• Complaint handling skills
• Good presentation and appearance
• Excellent verbal communication Skills
• Customer care skills
• Working in a team
• Flexible working shifts
• Willing to multi-skill and support other areas of the hotel

Benefits

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service-based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton-operated and IHG hotels 
• Life Assurance, Income Protection and Employee Assitance Programme
• Referral scheme
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast-growing hotel operators
• Retention bonus on completion of 3 and 6-month service

You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk.  This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.