Be part of the family...
We're a family business through and through - family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
Peebles Hydro
We're set right at the heart of the Scottish Borders and offer a great place to relax, unwind and magically shut off from the pressures of modern life. We've been welcoming guests for well over 100 years but today is home to 132 bedrooms, 3 places to eat, 6 function spaces, leisure club, spa and oodles of outdoor space.
About the Role
We've an exciting opportunity for a proactive Duty Manager with a passion for creating magic moments to join our team. You'll successfully sort out any guest issues and make sure we make fabulous memories for our customers. You'll take every possible opportunity to talk to people, share our story and enhance the guest experience. Hands on and able to multi task, you'll support our operational departments at peak times, to make sure our customers receive a seamless experience. This is a fabulous opportunity for you to develop your management experience in different operational areas, making sure you engage with hearts and minds every chance you create. With everything we have to see and do, we can promise you a fast paced and dynamic management experience
What we need from you:
Exceptional customer service is at the heart of our business: Your friendly and engaging personality will immediately reassure our guests that they're in safe hands. The face of the Hydro, you'll have exceptional product knowledge and will be a key point of contact for customers and team members. Hands on and operational, you'll have boundless energy to check and support different areas in the business, from housekeeping to reception to food and beverage to our childcare and leisure facilities. Your enthusiasm and passion for hospitality will inspire and energise the teams you'll support.
You'll be able to work well under pressure, you'll take control of situations and will prioritise your time to make sure you're available where the guests need you most. We need you to have previous operational supervisory / management experience in the Hospitality Industry and have a working knowledge of Budget and IT so you must be computer literate to work with our systems. You'll also recognise trends from MI and use this to make a difference in improving the guest experience.
What you'll get from us
- The chance to work in a friendly, forward thinking company with investment as a priority.
- Great benefits - including pension, and discounts on leisure membership, food and hotel stays
- Live in accommodation may be available