Have you ever wondered what it takes to be seen as the best of the best? We've got the intel! Whether you're hotel staff, owner, or prospective guest, find out what makes a stay 5 star. Keep reading and you just might (definitely will) find out!
When running any hotel, it’s important to know the basic standards. These would generally consist of cleanliness, room offerings, customer service, and food and beverage in the hotel. But how do you go the extra mile – or extra five miles, in this case?
In order to bring your ratings up, we've listed some of the key features you’d see in 5 star hotels. We've included what the benefits are and how to implement them.
The reception area is important. One thing that really bumps up your rating and reviews is to have a 24 hour reception with multilingual staff. The reception area is important to guests stays, and you never know when you may need it; and to have staff that are multilingual will encourage guests from all over to come to you. It also means that guests will feel more accommodated for and brings in that extra level of thoughtfulness and professionalism.
Adding in extras to the room such as luxury toiletries, 24 hour room service, soft fluffy robes and towels really adds a personal touch. Many 5 star hotels also ask guests if they can add anything to the room for their arrival. Real luxury 5 star hotel suites may also come with access to a butler and a range of services that they can provide.
Along with providing the likes of a minibar, extra blankets and pillows on demand and an ironing and shoe polish service. This ensures that the guests do really feel catered for and like it’s not just a home from home, but somewhere they’re really being looked after!
When the guests first come into their room, there should be a personalised greeting. This typically comes in form of flowers or a small present.
The reception area should be spacious and provide seating areas and a drinks service for those wanting to lounge or are waiting to check in or check out. This area tends to have a WiFi zone too, to provide more for the people in your hotel.
We've spoken about customer service a lot in some of our other blogs (which you can find here), and for good reason! It needs to be the focal point of any hospitality operation, regardless of stars. The industry is completely reliant on the customer experience.
Do you have any other tips on how to boost up your hotel rating? Share your thoughts in the comments below!
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