Visitor Services Supervisor - Weddings & Hospitality

  • Job Reference: 00004951-1
  • Date Posted: 14 January 2022
  • Recruiter: The National Trust for Scotland
  • Location: Culzean Castle
  • Salary: On Application
  • Bonus/Benefits: £22,752 pro-rata, per annum
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Tours and Visitor Attractions
  • Job Type: Permanent

Job Description

KEY RESPONSIBILITIES

Weddings, Private & Corporate Events
• With the Catering & Hospitality Experience Manager develop and deliver a strategy for weddings, private & corporate events and the Eisenhower to achieve and exceed annual income targets
• Leading on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Managing all aspects of the enquiry handling process for weddings, private parties, corporate events and accommodation enquiries through to delivery and follow up activities
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and events
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with and all relative information is accurately recorded
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement