Visitor Services Supervisor (The Hill House)

  • Job Reference: 00002359-1
  • Date Posted: 1 July 2021
  • Recruiter: The National Trust for Scotland
  • Location: The Hill House
  • Salary: On Application
  • Bonus/Benefits: £22,572-£24,184
  • Sector: Contract Catering, Operations, Executive
  • Job Type: Permanent

Job Description

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 16th July 2021.