Visitor Services Supervisor (Tenement House, Holmwood House and Weaver's Cottage)

  • Job Reference: 00003000-1
  • Date Posted: 3 September 2021
  • Recruiter: The National Trust for Scotland
  • Location: Tenement House, Holmwood House and Weavers Cottage
  • Salary: On Application
  • Bonus/Benefits: £22,752 - £24, 377
  • Sector: Contract Catering, Operations, Executive
  • Job Type: Permanent

Job Description

JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, holiday accommodation and events at Tenement House, Holmwood House and Weavers Cottage in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members and help ensure commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by first post (i.e. 10.00am) on 10th September 2021.