Visitor Services Supervisor

  • Job Reference: 00003700-1
  • Date Posted: 6 October 2021
  • Recruiter: The National Trust for Scotland
  • Location: The Georgian House - Edinburgh
  • Salary: On Application
  • Bonus/Benefits: £22,752
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Permanent

Job Description

PURPOSE OF THE ROLE:
To provide operational coordination and supervision of retail, visitor services, functions and events, in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors, guests and members, and help ensure commercial, financial, and conservation objectives are achieved. The Visitor Services Supervisor will also provide administrative support in the running of the property and share Duty manager shifts.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, with delegated responsibility for duty management is very often the “face” of the Trust to visitors, guests and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.