Visitor Services Manager - Rosslyn Chapel

  • Job Reference: 00009264-1
  • Date Posted: 2 August 2022
  • Recruiter: Rosslyn Chapel
  • Location: Roslin, Midlothian
  • Salary: On Application
  • Bonus/Benefits: £33,000 (with review after 6 months)
  • Sector: Contract Catering, Operations
  • Job Type: Permanent

Job Description

Visitor Services Manager
Job purpose: Ensure the highest quality of visitor experience by managing the smooth running of day to day operations in Rosslyn Chapel and Visitor Centre to agreed standards

Line management: Guides; shop/admissions staff; security officers

Main Duties
Staff
1. Plan, organise and communicate staff working patterns by managing the rota for Guides and Admissions/ Shop staff (postholder may need to provide cover from time to time to fill gaps) and security team
2. Ensure good communications with staff to achieve a great working environment

Commercial
1. Ensure agreed shop product lines are in stock and manage ordering of products, their storage (both onsite and externally) and display
2. Manage website shop and orders
3. Manage annual stock take
4. As part of the Retail Steering Group, contribute to the development of new shop products
5. Act as main link with EPOS Now (supplier of tills and EPOS system).
6. Manage programme of private visits to the Chapel and contribute to their development

Maintenance
1. Organise regular and ongoing maintenance required in Chapel and visitor centre
2. Be responsible for the Chapel van and its good running order
3. Manage relationship with external cleaning company and cleaners

Health and Safety
1. Contribute to the programme of risk assessments and actions to mitigate against risks
2. Manage site security arrangements


General
1. Respond to feedback from visitors as necessary
2. Contribute to development of events programme through the Events Steering Group
3. Deputise for the Director as required and undertake reasonable additional duties as requested by the Director
4. Provide information and reports as requested by the Finance Manager and Director to assist with the budget process and ongoing performance reporting.
5. Assist with general administration and smooth running of the office