Visitor Services Assistant

  • Job Reference: 00026554-1
  • Date Posted: 2 February 2024
  • Recruiter: The National Trust for Scotland
  • Location: Bannockburn
  • Salary: On Application
  • Bonus/Benefits: £22,672 pro-rata, per annum
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Permanent

Job Description

JOB PURPOSE

Responsible for the delivery and ongoing administration of the award-winning formal learning programme for schools & further education groups. Support the wider team with the development and delivery of informal learning and events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Visitor Experience
 Deliver daily high quality informal and formal learning programming.
 Provide excellent customer service while working with internal and external customers.
 Develop strong historical knowledge of site and wider area.
 Be responsible and proactive. Ensuring all day-to-day tasks are completed including bookings, record keeping and reporting figures, preparation and basic administration as required.
 Delivering our public tours and undertaking retail duties when required.

Financial Responsibility
 Cash reconciliation duties including start and end of day tasks.

Health and Safety
 Adhering to the National Trust for Scotland Health and Safety and Environment policies and guidance.
 Wearing of personal protective equipment as required by National Trust for Scotland policy.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal qualifications required.