Visitor Centre Guide
- Job Reference: 00003115-1
- Date Posted: 14 September 2021
- Recruiter: Glendronach Distillery
- Location: Huntly
- Salary: On Application
- Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
- Job Type: Permanent
Reporting to the Homeplace Supervisor, the Visitor Centre Team Member will host brand experiences including tours of the distillery and tastings at Glendronach Distillery.
You will fully understand the production process, maturation and products and deliver information confidently to guests of the homeplace.
As part of a small team you must be willing to take on a number of tasks and duties including working in each area of the homeplace including the tasting bar and retail. Communication and Team work are required to succeed in this role.
Responsible for leading guests on a guided tour and other experiences.
Lead guests in an enjoyable, and safe manner, providing information about the distillery, process, history, and products in a narrative format.
Conducts guided tastings for guests.
Able to provide specialized tours for trade and other designated guests.
Assists in the training of new employees, including those learning new tours and experiences. Training to consist mostly of having staff shadow and answer questions.
Work across all areas of the visitor centre operations including tasting bar and retail.
As needed, performs duties including but not limited to set-up and breakdown of tastings, greeting of guests, and retail customer service and sales. Also able to assist in directing vehicles to parking areas when needed, as well as monitor activities of guests on grounds for security concerns.
Ensure compliance with daily checks and requirements
Ensures uniform application and consistency of Company policies and procedures and develops good employee relations.
Builds company image by collaborating with employees and customers, following and enforcing ethical business practices.
Ensure the Homeplace is kept clean, tidy and free from hazards at all times.
Drive safety initiatives. Ensure that safe working conditions exist and that all programs and policies are effectively implemented and practiced.
Ensure compliance with BF quality policies, standards, and systems.
May be required to represent the brand at events off property.
Additional Job Description
Additional Job Description
Be at least 18 years of age
Demonstrated skills and ability to develop and maintain effective relationships with people at all levels including internal and external; management groups; sales, marketing; wholesalers, and retailers.
Previous customer service experience
Strong oral presentation skills as well as interpersonal skills
Welcoming, professional and courteous manner
Ability to take direction and work at a fast pace when necessary.
Proactive and able to make decisions
Must be available weekends, holidays, and occasional evenings
Previous experience within the spirits industry or strong retail background preferred