Team Leader - Admissions (Highland Wildlife Park)

  • Job Reference: 00007659-1
  • Date Posted: 8 June 2022
  • Recruiter: The Royal Zoological Society of Scotland
  • Location: Highland Wildlife Park
  • Salary: On Application
  • Bonus/Benefits: £21,747 - £24,823 per annum
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Permanent

Job Description

An exciting role as Team Leader - Admissions has arisen within RZSS, (the Royal Zoological Society for Scotland), at our Highland Wildlife Park site.

We are the conservation charity that owns Edinburgh Zoo and Highland Wildlife Park and have big ambitions to save wildlife and empower people in Scotland and around the world to protect, value and love nature.

The role

To coordinate the day-to-day Admissions and Visitor record systems and perform a range of administrative functions ensuring the smooth running of the RZSS Highland Wildlife Park’s Admissions Operations. Being the first point of contact for our visitors, ensure customer service is kept in line with best practice and visitor experience guidelines, and supports RZSS vision and mission

Some of the things you’ll do:

Provide day to day supervision and coordination of the Admissions team, e.g. open and close the gate, communicating targets and monitoring sales and service performance, dealing with any issues which may arise.

Develop and maintain a supportive and dynamic first-class sales and customer service culture amongst the team focussing on delivering a skilled, professional welcome and exceeding visitor expectations.

Provide accurate administrative reporting for all Admission related processes as required, e.g. management information regarding admissions data (visitor numbers and types of visitors by nationality, and age) and assisting with Incident Action plans

Ensure the Admissions area is presented to the highest standards, fully stocked (till rolls, visitor maps) to enhance experience and sales and report any issues to Visitor Experience Manager and P&E team any maintenance issues regarding the integrity and safety of grounds, buildings and utilities.

What we’re looking for:

Educated to Higher Grade OR equivalent qualifications or experience.
Knowledge and understanding of Health and Safety and Equality regulations
Significant experience of leading a team in a customer service environment
Experience of working in a similar visitor attraction environment

Due to the nature of our operations weekend working will be required on a rotational basis.

Please see the role profile for further information on what the role involves and essential/desirable criteria.