Spa Receptionist

  • Job Reference: RBH8763
  • Date Posted: 31 December 2021
  • Recruiter: RBH Management
  • Location: The Westin London City Hotel & Residences, London (Central)
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Leisure, Health & Spa
  • Job Type: Permanent

Job Description

The Exciting Opportunity

The position of Spa Receptionist has become available at The Westin London. Reporting into the Spa Director, the successful candidate will be an ambassador of the Hotel and our Heavenly Spa by Westin. With a professional and friendly approach and the highest level of service possible they will welcome all guests to the Spa, ensuring any special requirements are met and putting guests at ease before their treatment.

What Are We Looking For?

We are looking for someone who:

  • Will perform reception duties at our Heavenly Spa by Westin including answering the phone and taking bookings, processing payments, and following cashiering procedures.
  • Will be successful in selling and up selling of retail products, spa treatments and packages.
  • Will be actively involved in general cleaning and maintenance of all gym equipment, swimming pool and change room areas.
  • Is energetic, friendly, organized and enjoys working in a team environment.
  • Is passionate about providing personalised service to our guests and has excellent interpersonal and communication skills.
  • Preferably has six months or more experience in a similar role within a spa environment.

Where Will You Be Working?

The Westin London City Hotel & Residences will be a key part of the redevelopment of the former Queensbridge House site, as well as an independently operated destination restaurant. The site stretches from Queenhithe Dock - the oldest in London - and runs north to south, bridging across Upper Thames Street and giving it a prominent position over one of the primary arterial routes through the City of London. Highly visible from the South Bank, the hotel will also benefit from panoramic views over the River Thames and will complete the northern riverbank walkway between the Tower of London and Millennium Bridge.

The hotel will be the first under Marriott's Westin brand in the UK. The hotel's 222 guest rooms, including 10 suites and Presidential Suite, are designed to offer guests a nature-inspired respite in the centre of a bustling city, expertly balancing a calming palette of natural colours with contrasting tones, textures and materials. The development also includes a fitness and leisure suite, conference facilities, plus a restaurant and wine bar with spectacular views over the River Thames.

The hotel will feature an indoor swimming pool, idyllic 375m² spa and WestinWORKOUT® fitness studio with state-of-the-art TRX® exercise equipment. In addition, 830m² of ultra-modern meeting and event space will be available, including a Junior Ballroom and four meeting rooms, as well as a 24-hour business centre.  

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes - to keep you motivated
  • Money off high street retailers - hundreds of savings to be had
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty?(this could easily equate to over £1000 per year saving to you *based on full time hours)
  • Pension - as it's important to save for a later date
  • Flexible pay with Wagestream - a financial wellbeing benefit that allows you to access your pay as you earn it
  • Training programmes - we want you to be the best you can be
  • Tips - a bit extra is always handy
  • Cycle to Work Scheme - huge savings on buying a new bike
  • Refer a Friend Scheme - just by putting a good word in for a mate will earn you extra cash

The Bigger Picture

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

#LifeatRBH