As a a Spa Receptionist you will offer complete guest focus within Yu Spa Reception, maintaining the Apex standards in all areas giving the guest the best possible experience.
You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.
Its great if you have previous experience in a similar role however if you display our family values of Friendliness, Passion, Teamwork and Trust we would love you to apply.
As Spa Receptionist your responsibilities will include:
- Welcoming and assisting guests and members on their arrival at the Spa.
- Carrying out various administration duties (including memberships, group bookings, client history, end of shift reconciliation, various reports, take payments).
- Deliver excellent customer service.
- Answering the phone.
- Taking bookings and handling enquiries.
- Undertaking various cleaning duties.
- Ensuring Spa areas are always tidy, clean and well stocked.
- Assisting the Spa Manager with any other duties that arise day to day.
You will have initiative and drive and a welcoming manner, ensuring that the highest level of customer care is delivered while maximising revenue opportunities. Procedures are critical to our success so you must be organised and possess excellent communication skills. You must be team player, motivated and flexible. Excellent computer skills are essential.
Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.
- Use of gym & pool facilities
- Free meals when on duty
- 50% discount in our restaurants
- Discounted room rates for staff and friends and family
- Employee of the month/year reward scheme
- Guest experience overnight stay
- Annual anniversay dinner for two
- Contributions to a Pension scheme
- Employee assistance programme
- Critical illness cover
- Cycle to Work scheme
- Spa discount
If you wish to be considered for this superb opportunity click apply'. We look forward to hearing from you!