Senior Events & Groups Executive

  • Job Reference: 7815
  • Date Posted: 12 January 2022
  • Recruiter: Apex Hotels Ltd
  • Location: Head Office, Edinburgh
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary & excellent benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

An opportunity has arisen to be a part of our dynamic and driven sales division, in the role of Senior Event & Groups Executive, based in our Apex House, Head Office.

As a Senior Events & Groups Executive, you will demonstrate a strong drive to deliver and exceed revenue objectives across the portfolio. You will assist and support on a daily basis with the supervision of the regionally based Groups & Events team members. You will; effectively promote all the hotels within the group, their facilities and services to achieve the maximum sales revenue and client satisfaction for each event assigned; assist the Event & Groups Manager with the coaching and mentoring of the Event & Groups Executives, to ensure that each booking is handled efficiently from client enquiry through to arrival and departure; ensure accurate status and administration of all bookings in our property management system; and ensure effective communication with clients and Operations teams. 

Role Purpose:

Joining the dedicated Events and Groups department, you will:

  • Support the Event & Groups Managers, leading by example and supporting the team to proactively sell and promote all of the Hotels to achieve Events & Groups budgets for each hotel
  • Assisting team members with block Revenue and Forecast accuracy to support the Event & Groups Managers produce accurate and timely reports on a weekly and monthly basis
  • Support Event & Groups Managers with block checks in preparation of Conference & Event forecasts and budgets for each hotel
  • Produce high quality booking detail and admin, allowing our Operations team to deliver excellence for our clients
  • Working as part of a group wide team, to exceed department KPI and targets based upon net revenue, Conversion and Client Satisfaction
  • Taking responsibility for customer satisfaction, recruitment, staff training, monitoring staff performance and increasing sales.

Key Skills / Entry Requirement:

You will be a true people person, dedicated to the support of the department, its Managers, teammates and company culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality!

On your first day you will begin a 12 week learning journey, giving you the skills, knowledge and confidence to be a great Senior Events & Groups Executive. With this in mind, we are looking for a someone who:

  • Previous Event and/or Group rooms related role 
  • Demonstrate strong experience at supervisory and/or team training, coaching or mentoring
  • Good leadership skills
  • Track record of working to high standard/attention to detail
  • Previous experience of working in a fast-paced environment
  • Excellent customer service and communication skills
  • Absolute attention to detail and flexibility are required in response to changing client requests
  • Excellent sales techniques in order to maximise sales revenue

Why join Apex Hotels?

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It's these family values that help us take our guest experiences to the next level, where we provide a personalised service to all our guests that they'll want to share.

With 10 four-star hotels throughout the UK, we like to think of our hotels as members of the family, each with their own personality and style. Although each of our hotels has its own character, whatever one our guests choose to stay at, they'll get a great night's sleep and a warm welcome. The key to it all is you, our employees.

We also offer great benefits which include:

  • Contributions to a pension scheme  
  • Critical illness cover 
  • 29 days holiday
  • Access to our state-of-the-art gym and pools   
  • Healthy meals to enjoy while you're working  
  • 50% discount in our restaurants  
  • Guest experience overnight stay and dinner for 2 after 3 months 
  • Spa discount 
  • Referral bonus when your friends or family join the team 
  • Discounted room rates
  • Cycle to Work Scheme
  • Discounts with external companies only available to Apex team members 
  • Ongoing training and development  

If you are interested, click apply. We look forward to hearing from you!

IND