Seasonal Cruise Boat Crew

  • Job Reference: 00028134-1
  • Date Posted: 2 April 2024
  • Recruiter: Loch Ness by Jacobite
  • Location: Dochgarroch Lock, Inverness
  • Salary: On Application
  • Bonus/Benefits: £12.00 per hour
  • Sector: Temp, Interim & Seasonal, Venue, Attraction, Travel and Entertainment, Customer Service
  • Job Type: Temporary

Job Description

Would you like to help us preserve our 'Monster Reputation for Excellence'? Jacobite Loch Ness Cruises are recruiting Seasonal Crew to join their friendly team for the busy 2024 season.

The contract is fixed term from mid-May to mid/end-August 2024, full-time preferred however flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0745 / 0830 - 1700 / 1730. Applications are open now, you should be available from mid-May to allow enough time to complete your full induction and the necessary training.

Jacobite Loch Ness Cruises is a Visit Scotland 5* visitor attraction based at Dochgarroch Lock (4 miles South of Inverness city centre) and has been providing cruises on Loch Ness for over 20 years. We are looking for motivated individuals to carry out crew duties so we can continue ensuring that Loch Ness by Jacobite customers can tick Loch Ness off their bucket list! You will keep our passengers informed, safe and comfortable at all times and you will maintain the highest level of customer service to preserve our 'Monster Reputation for Excellence'.

The Role and Responsibilities:
Assist the Skipper in the efficient and smooth operation of the boat.
Assist with the passenger count prior to departure of each cruise
Assist the Skipper with the application of safety regulations ensuring the safety of all persons whilst boarding, disembarking, and during their cruise.
Carry out bar/sales duties as required
Assist with preparation of stock and daily replenishing of stores
Direct passengers in accordance with procedures in the event of an emergency.
Provide information to passengers on points of local interest etc.
Report any customer / operational issues to the skipper.
Carry out daily boat cleaning ensuring a high standard is maintained
Provide 5* customer care at all times

Person Specification:
Friendly and approachable with a willingness to initiate meaningful conversations
Conscientious with attention to detail
Good communication and numeracy skills
Demonstrate a pro-active approach to problem solving
Driving licence desirable along with own transport however assistance with transport can be discussed at interview
A strong customer service background is desirable
Previous experience not required as full training will be provided
Willingness to participate in on-going training and personal development
Excellent timekeeping

A cover letter explaining why you would like to be part of the Jacobite Cruises team this summer would be helpful. Please complete the application form and return to careers@jacobite.co.uk