- Job Reference: 00003121-1
- Date Posted: 14 September 2021
- Recruiter: Lomond Books
- Location: Broxburn
- Salary: On Application
- Bonus/Benefits: £19,000 - £20,000 per annum depending on skills and experience
- Sector: Finance & Revenue, Head Office Support, Administration
- Job Type: Permanent
We are looking for a personable individual to join our office team to manage incoming customer orders and give support to our field-based sales team. If you’re a people person and are passionate about customer service we’d love to talk to you.
Lomond Books Ltd is a publisher, wholesaler and distributor servicing a varied range of trade and public customers throughout the UK and abroad. We are customer driven and offer a bespoke service selling books, calendars, maps, postcards, greetings cards, fridge magnets, jigsaws and toys.
This is a key role within a small and committed team. You will be responsible for order processing from various channels, supporting the field sales team plus managing your own tele-sales calls. Answering and responding to incoming calls and emails as well as taking orders and the management of these orders will comprise a significant part of your role and you will spend a large part of your day on the phone. Additionally you will be responsible for various administrative and data processing tasks to ensure the smooth running of the sales function of the company.
We’re looking for a thorough and diligent individual who has a procedural mind and a strong work ethic. IT competence is essential, with experience in Microsoft Excel and Outlook. You will work with Sage 50 Accounts, Microsoft Access, desktop publishing and other software – and while experience of these packages is not essential as we will train you fully, the ability to pick up new programmes is. You will be able to work well under your own initiative and under direction, possess good time management skills, have a great memory, and be able to handle multiple priorities with ease. Previous experience in a sales/sales support role or other similar customer facing roles will be very beneficial as will experience in a commercial environment.
Attitude is really important – you must be approachable and be able to build rapport with different types of people – plus be comfortable making recommendations and helping customers with buying decisions. You'll take pride in your work and take satisfaction in playing an important part in your organisation. A great phone manner is essential as well as a commitment to delivering great customer service.
What you'll be doing:
Process trade orders received from customers from various channels.
Answer and field incoming calls and deal with customer order and product queries.
Manage correspondence in generic sales and orders email inboxes.
Deal with all aspects of customer order requirements for example requesting purchase orders, taking cash with order payments, special orders, arranging overseas carriage, booking in deliveries.
Maintain customer information such as price lists, product lists, prospects information.
Produce sales presenters for the sales team and for trade show events.
Produce monthly marketing letters and catalogues.
Assist with marketing duties including blast emails and social media posts.
Provide admin/sales support to the field-based sales team and senior management plus holiday cover for the wider sales office.
What you'll need:
SCQF Level 4 Maths and English (or equivalent).
High level of computer literacy and total familiarity with Microsoft Word, Excel and Outlook.
Confidence with letter writing, email and telephone communication.
A solid background in administration-based positions in a commercial environment with experience in a customer facing role.
The ability and desire to deliver exceptional customer service.
Pride in your work and take satisfaction in playing an important part in your organisation.
A pleasant, approachable attitude and a great phone manner – and enjoy talking and interacting with customers.
Ability to progress multiple priorities.
Able to adjust your work rate to cope with the demands of a seasonal business.
A good memory.
What you’ll get in return:
To be an important part of a small team.
To work closely day-to-day with the business owners who foster a positive and inclusive culture and encourage everyone to explore their own ideas and work to their personal strengths.
20 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave.
Enrolment in company pension scheme after 3 months’ service.
Generous staff discount scheme.
Sick pay scheme after 1 years’ service.
Annual cost of living salary increases based on company performance.
Apply to Jackie Brown, Managing Director by email to firstname.lastname@example.org with a covering letter telling us a bit about yourself and why you would like to join us and attach your current CV. Please include a phone number as a telephone call will be the first stage of the application process.
For more information visit our website and select the We Are Recruiting! tab. Full job description and person specification plus company information is available for download.
We endeavour to write to all unsuccessful applicants however if you have not heard from us within two weeks of the closing date, please assume that your application has not been shortlisted. Thank you for your interest in the company.