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Jurys Inns & Leonardo Hotels UK and Ireland
We have a great opportunity for a Restaurant & Bar Manager to join the group at Jurys Inns & Leonardo Hotels UK and Ireland.
We want you to lead a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.
The experience we expect -
Department Manager or exceptional Assistant Manager looking for their first HOD role
Background in branded hotels or restaurants is preferred - so you will understand how we work and settle in quickly
Excellent Customer service skills, standards-driven, good organisational skills
To be able to make decisions in a fast-paced environment and to enjoy it
To be great at up-selling - anticipating customer needs as well as improving the bottom line
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
To be able to communicate to and motivate your team providing day to day leadership and direction
Be able to use computer systems - we use Opera, SAP and Micros. (for the occasional time you do get a desk)
Your responsibilities will be:
Manage the daily operations of Leo's Restaurant ensuring exceptional guest service at peak times.
To plan and ensure the outlets are ready for the day's business - preparing for the morning meeting and sharing information with the team
To ensure customer satisfaction through establishing and maintaining quality control standards for products & services offered to the customers. They will be checked by our mystery guest.
Ensure the control of costs and productivity.
Keeping the team up to date about departmental, hotel and company activities through daily communications
Develop sales plan in line with annual budget, maximising sales through up-selling, using incentives and promotions.
Ensure prompt resolution of customer complaints and keep a close eye on customer feedback through Trip Advisor and other sites, taking on board feedback and making recommendations for changes.
To lead and develop an energetic workforce, with involvement in recruitment, learning and development, team engagement initiatives and all other people management responsibilities.
Why come and work for us
Varied and interesting work- no day is the same at Jurys Inn
Great development opportunities - over 75% of our General Managers have been internally promoted - we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers - we really care about developing people
Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
Training run by experts to support your needs
Great systems and central support - revenue, sales, finance and HR are areas that you can really get the opportunity to learn at Jurys Inn
Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
Earn thousands for recommending a friend to work for us
Birthday cards every year- we celebrate everything
The opportunity to work for a well-respected brand where people development is at the heart of our culture
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.