Reservations & Sales Executive - Hampton by Hilton Gatwick Airport

  • Job Reference: RBH6835
  • Date Posted: 9 April 2021
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Gatwick, Gatwick
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary - up to £20K (DOE)
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Hampton by Hilton London Gatwick Airport we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

This new and exciting role of Reservations & Sales Executive  has become available at the Hampton by Hilton Gatwick Airport. Reporting into the Reservations & Sales Manager, you will be responsible for taking reservations and sales enquiries, managing bedroom & conference room inventory and deal with individual and group enquiries.

You will be part of a proactive team, handling calls, have a working knowledge of the Hilton ON Q system, updating and adjusting selling rates, setting up packages, responding to proposals and pricing requests for future bookings, you will be focused on managing the hotel inventory to fill the hotel to capacity. You will be involved in business commercial reviews alongside liasing with the Front Desk team, Central Reservations Teams and interrnal departments on a regular basis.

You will be promoting the hotel facilities and managing the tracking of busienss to support the Reservations & Sales Manager in idnetifying new sales opportunities and reveiwing the performance of exisiting business to ensure that it meets the hotel sales and marketing strategy, this in turn will support the acvities to support the hotel slaes budget.

You will receiving a comprehensive training programme within Hilton and specifically the Hampton brand. We will empower you to be able to deal with all type of challenges and be part of the ongoing Hampton success story here at Gatwick!  

The successful applicant for this role will deliver excellent customer service and have strong admisnitration and computer skills with a good telephone mannner, have a positive and confident can do' attitude, be willing to learn and show that they care and have a great command of the English language.You will be a team player and be a good problem solver. If you have worked for Hilton previously that would be a great advantage to you.  

Where Will You Be Working?

Conveniently connected to Gatwick Airport's North Terminal by a short covered walkway, Hampton by Hilton London Gatwick Airport is just moments from the airport check-in desks, including the Easyjet check-in desks, which are the largest in Europe. With 194 bedrooms and 1 meeting room, the hotel is just short 2 minute walk to North Terminal's departure gates. The hotel is only five minutes from the South Terminal via the free 24-hour transit service.

What's In It For You?

People love to work with RBH Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 
  • Discounted Airport Parking
  • Pension
  • Incentives and Reward and Recognition Programmes

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of Hilton ONQ is preferable but full training is provided. You will be a team player and enjoy hospitality.

The Bigger Picture

The Hampton by Hilton Gatwick Airport is managed by RBH Hospitality Management; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!