Be part of the family...
We're a family business through and through - family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
We're slap bang in Peebles High Street and make the most of it. Offering 25 hotel bedrooms, a restaurant, bar and bakery to guests and locals. From the moment you open the door, our quirky welcome is sure to spark your imagination as our character packed spaces draw influence from the March Street textiles mill.
About the role
At the Park Hotel, Peebles Hydro's sister hotel, we believe in offering traditional Scottish hospitality, which means from the minute guests step over the door they feel like they're visiting close friends: And that welcome begins with you. Your job is to help people relax and unwind. You'll offer a smooth and friendly check-in, tell them about what the hotel has to offer, as well as all the great attractions in the Borders. Right through until the customer departure when you'll check them back out, you'll deal with all their needs and wants, sort out any little niggles, and make sure their visit's truly memorable.
What we need from you:
As a Receptionist you will be well presented, have a bright personality and be passionate about service and working hard to ensure the department runs as well as possible. You will have excellent presentation skills, be team orientated having excellent communication skills as you will communicate with all departments and perform as an effective member of the reception team.
This is a very operational you will ensure the highest level of service is met and every upselling opportunity is maximised to meet revenue targets. Exceptional customer service is at the heart of this business, so your friendly, welcoming personality's a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us. Customer service experience is essential. It's great if you've got experience of working with systems, particularly Maestro, but you attitude's what will really count.
What'll you'll get from us
- Development / Career progression - we're committed to developing our people and will provide training opportunities to help you progress your career
- Great benefits - including pension, leisure membership, and discounts on food and hotel stays