Receptionist / Front Office Team Member

  • Job Reference: JI8848
  • Date Posted: 29 September 2021
  • Recruiter: Jurys Inn & Leonardo Hotels
  • Location: Leonardo Hotel Bristol Glassfield, Bristol
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Have you heard the news? Leonardo Hotels are arriving in Bristol for the first time! The newly built Leonardo Hotel Bristol Glassfields will offer 197 stylish bedrooms, completed with Leonardo DREAM beds, an exclusively designed mattress and modern ensuite bathrooms. Not to mention the Hotel will be BREEAM certified!

As a result we are now looking for an enthusiastic, genuine, and friendly Receptionist who wants to contribute to our guests having a happy and memorable stay with us.

Your responsibilities will be:

  • To be familiar with the days business, including arrivals, departures and special requests.
  • To have a good understanding of the guests requirements when they are checking in or out and to follow the mystery guest standards. Someone will come and check every month.
  • To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
  • Keeping the team up to date by attending the daily meetings.
  • Maximise sales through up-selling, using incentives and promotions.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
  • Ensure prompt resolution of customer complaints.
  • To communicate well over the phone, taking reservations when the customer contact centre is closed.

Experience we are looking for:

  • To have worked in a hotel or with people in a customer related role.
  • Excellent customer service skills, to be able to follow standards and to have good organisational skills.
  • To be able to make decisions in a fast paced environment and to enjoy it.
  • To be able to communicate well to the team and our guests.
  • IT Proficient - working knowledge of Opera.

Why come and work for us

To receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.

Some of the great benefits of working for us include:

  • Earn thousands by referring a friend to work with us
  • Stay at one of our Jurys Inn or Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
  • Company Pension Scheme, Life assurance & Wellbeing support
  • 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
  • The opportunity to work for a well-respected brand where people development is at the heart of our culture
  • An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
  • Happy Rewards - earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
  • Employee of the month earning you a little bonus and fame for that entire month.
  • Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
  • Uniform & Meals on duty
  • Monthly / Quarterly engagement activities - we like to have fun while working hard
  • Annual Charity Event Day- we help and support our communities
  • Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support