Reception Team - Nights

  • Job Reference: RBH7974
  • Date Posted: 1 September 2021
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Gatwick, Gatwick
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary - £9.60 per hour
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH Hospitality Management we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reception Team Member - Nights has become available at Hampton by Hilton, London Gatwick. Reporting into the Front Office Manager, you will be responsible for delivering guest satisfaction at all times, check in and check out guests and handle the correct billing for guests. You will ensure that guests are given a warm welcome and deal wither their queries in a professional manner. Also, you will be expected to cover Duty Management Shift on a regular basis.

In addition, you will support and run the Night Audit process for the hotel. The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care. This is a busy work environment and previous experience in a customer facing role will be beneficial.

Where Will You Be Working?

The Hampton by Hilton, London Gatwick is located at the North Terminal of the Uk's second largest airport. With 194 bedrooms, restaurant and bar, meeting room and gym. We pride ourselves on investing in our people and delivering outstanding customer service.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Opportunities to be involved in charity and community events
  • Everyday discounts from high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case) 
  • Pension
  • Incentive Programme 
  • Birthday Day Off 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/wih working in a customer facing role is preferable but full training is provided.

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH Hospitality Management Ltd we transform hotels.

Hampton by Hilton London Gatwick is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!