Reception Team Member - Nights

  • Job Reference: RBH8594
  • Date Posted: 21 November 2021
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Gatwick, Gatwick
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary - up to £22k
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH Hospitality we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reception Nights Team Member has become available at Hampton by Hilton, London Gatwick. Reporting into the Front Office Manager, you will be responsible for delivering guest satisfaction at all times, check in / check out guests and handle the correct billing for guests. You will ensure that guests are given a warm welcome and deal with their queries in a professional & helpful manner. This may include chekcing for future travel plans or collating information on attractions or sight seeing information for their future visiting plans.

In addition, you will support and run the Night Audit process for the hotel , processing the daily financial reports and balancing teh day's business for all departments. You will also act as Duty Manager, on your shift and deal with guest queries, facilitate the service of food and beverage to guests during the night operational hours. The successful applicant for this role will deliver excellent customer service, have previous experience in serving guests in a customer facing role and a positive can do' attitude, you need to be a team player and work well with others, be willing to learn and demonstrate that you care. This is a busy working environment and previous experience in a customer facing role is essential in dealing with guests at high demand times when the airport is busy. 

Where Will You Be Working?

The Hampton by Hilton, London Gatwick is located at the North Terminal of the UK's second largest airport. With 194 bedrooms, restaurant and bar, meeting room and gym. We pride ourselves on investing in our people and delivering outstanding customer service.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes - to keep you motivated 
  • Opportunities to be involved in charity and community events
  • Everyday discounts from high street retailers
  • Flexible working arrangements because we know it is importnat to have a good work/life balance
  • Free meals on duty
  • Training programmes - we want you to be the best you can be
  • Cycle to Work Scheme - huge savings to be had on buying a new bike
  • Healthcare plans and Insurance plans (just in case) 
  • Pension - as it's important to save for a later date
  • Free Parking 
  • Birthday day off (Paid)
  • Refer a Friend Scheme - just by putting a good word in for a mate will earn you extra cash

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. You will naturally be a problem solver and want to help people, this would be guest and your colleagues  Experience of working in a customer facing role is essential - full system and procedural training is provided.

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH Hospitality Management, we transform hotels.

Hampton by Hilton London Gatwick is managed by RBH Hospitality Management, an independent hotel management company, working in partnership with a number of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!