Reception Team Member - Hampton by Hilton Gatwick Airport

  • Job Reference: RBH8783
  • Date Posted: 6 January 2022
  • Recruiter: RBH Management
  • Location: Hampton by Hilton Gatwick, Gatwick
  • Salary: On Application
  • Bonus/Benefits: NMW/NLW
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Hampton by Hilton, London Gatwick we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of full time Reception Team Member has become available at Hampton by Hilton - London Gatwick. Reporting into the Front Office Manager, you will be responsible for giving our guests a warm welcome, checking in and out, processing payments and accurate billing alongside communicating and liasing with all departments within the hotel to satisafy our guests needs. The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.The role is full time and is flexible on a rota basis including early, late and nights shifts.

Where Will You Be Working?

Hampton by Hilton, London Gatwick is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 bedrooms, resturant and bar with a coffee shop, the hotel also has a gym facility on site and a Meeting room for up to 16 people. We pride ourselves on investing in our people and delivering outstanding customer service.

What's In It For You?

People love to work with RBH Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 
  • Pension
  • Uniform

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry and a customer facing role is preferable but full training is provided. You will need to be computer literate and accurate.

The Bigger Picture

Hampton by Hilton, London Gatwick is managed by RBH Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!