Reception Supervisor

  • Job Reference: AM3511
  • Date Posted: 8 April 2021
  • Recruiter: Amaris Hospitality
  • Location: Mercure Oxford Eastgate Hotel, Oxford
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

Do you want to excite the world of Hospitality? 

We bring together a portfolio of Hotel assets and brands under a common philosophy centered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

What will I be doing?

As a Reception Supervisor, you will oversee the Reception activities between the Guest, the hotel, and the various hotel departments. A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Reception operations during your assigned shift to a consistently high standard
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximise sales revenues through up-selling and the brand loyalty program
  • Manage Guest requests, enquiries, and complaints promptly while exceeding guest expectations
  • Maintain the professional appearance of the Reception with a focus on hospitality and Guest service

What are we looking for?

A Reception Supervisor is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Reception/Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organised work ethic with the ability to prioritise and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

What will it be like to work for Amaris Hospitality?

Amaris Hospitality operates branded hotels in key locations across the UK and Ireland.  We offer our employees excellent opportunities to grow and develop within our portfolio along with the following benefits:

  • Staff, Friends & Family discount within Amaris Portfolio of hotels and also within the International brand you would work within.
  • Food & Beverage discount.
  • Modern, stylish uniforms.
  • Meals on duty.
  • Social calendar of events.
  • Learning & Development for all levels.