At Hampton by Hilton, London Gatwick Airport we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.
The Exciting Opportunity
The position of Reception Supervisor has become available at Hampton by Hilton - London Gatwick Airport. Reporting into the Front Office Manager, you will be responsible for the day to day running of the Reception, managing guest expectations, overseeing shifts and delivering great guest satisfaction. Checking in and out, processing of accurate billing & cashier duties, handling enquiries and reservations requests, as well as leading and training a great team of individuals. You will be required to act as Duty Manager on a rota basis. A large part of your role will include Guest Relations duties and you will be a key trainer within the department for new and existing team members, to show and demostrate the best practices in guest service! We will help you develop those skills even further through your own perosnal development and training modules. The successful applicant for this role will be able to display great leadership skills, be a team player and deliver excellent customer service, you must have a positive can do' attitude, be willing to learn and show that you care.
Where Will You Be Working?
Hampton by Hilton, London Gatwick is situated at the North Terminal of London Gatwick Airport, which is the UK's second largest airport. With 194 guest bedrooms, restaurant and bar in addition, the hotel has has a gym facility on site. The hotel also has a Meeting room facility for up to 16 people. We pride ourselves on investing and devloping in our people and delivering outstanding customer service.
What's In It For You?
People love to work with RBH Hotels because
- We focus on health, wellbeing and our communities
- Our people are truly engaged at work
- There's open, clear communication from the top
- We've got great career development opportunities
- There's a culture of transformation and innovation
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;
- Discounted hotel room rates for you AND your friends and family that will make you really popular!
- Incentive programmes
- Money off high street retailers
- Flexible working arrangements because we know your life comes first
- Free meals on duty
- Options to contribute to a Helathcare support plan
- Pension Scheme
- Free Car Parking
- Birthday Paid Day off
- Learning and Development Opportunites
- Recognition Awards
What Are We Looking For?
We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience within the hotel industry and Hilton is essential, as this is a customer facing role and full system training is provided. If you can offer a warm welcome and engage with our guests that you are what we are looking for!
The Bigger Picture
Hampton by Hilton, London Gatwick Airport is managed by RBH Hospitality Management Ltd; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.
So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!