JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...
A DAY IN THE LIFE OF OF THE RECEPTION MANAGER AT THE IMPERIAL HOTEL BLACKPOOL
What you'll be doing...
Reporting to the Operations Manager, you can expect your working day to include the following:
- Oversee the daily operations of the reception area, including check-in, check-out, and guest inquiries.
- Lead and motivate the reception team, providing training, guidance, and support as needed.
- Ensure all guest interactions are handled with warmth, professionalism, and efficiency, exceeding their expectations at every opportunity.
- Monitor room availability and work closely with housekeeping and reservations to optimize occupancy and guest satisfaction.
- Handle guest complaints and concerns promptly and effectively, resolving issues to the guest's satisfaction.
- Maintain accurate records, including guest profiles, reservations, and financial transactions.
- Implement and enforce hotel policies and procedures, ensuring compliance with company standards and regulations.
- Collaborate with other departments to coordinate guest services and enhance the overall guest experience.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
To succeed in the role of Reception Manager, you will need the following qualities and skills:
- Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a hotel environment.
- Exceptional customer service skills with a genuine desire to create memorable experiences for guests.
- Strong leadership abilities with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with fluency in written and spoken English.
- Proven organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in hotel management software and Microsoft Office Suite.
- Flexibility to work evenings, weekends, and holidays as needed.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends & family
- Extra days holiday for your birthday
- Flexible working arrangements
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact firstname.lastname@example.org .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.