Reception Guest Service Assistant

  • Job Reference: RBH7111
  • Date Posted: 23 May 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express Barrow in Furness
  • Salary: On Application
  • Bonus/Benefits: £8.91 per hour
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At Holiday Inn Express Barrow in Furness we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

The position of Reception Guest Service Assistant has become available at the Holiday Inn Express Barrow in Furness. Reporting into the Rooms Guest Service Manager, you will be responsible for providing exceptional expeirences for our guests, making them feel comfortable and at home, as well as working with a team of great individuals. The successful applicant for this role will be able to display great customer experience skills, deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.

The position will be 40 hours and will work upon the front desk, checking in/out guests, dealing with reservation enquiries, dealing with guest requests. This role will also assist within the F&B department working upon the bar and in the restaurant to support the entire hotel team. We are looking for an allrounder and someone that enjoys working in a busy environment. 

Due to the nature of the role, you must be confident in using computers as the role will mainly use a property management system to check guests in and out, despite full training being provided you should have a good skill set in using computers. The role will be based on a hotel rota and will include early, late, night and weekend work. 

Although training will be provided, this is a role which requires the individual to be an "all rounder" and someone who is passionate, self motivated and enjoys working in a busy environment. 

Where Will You Be Working?

The Holiday Inn Express Barrow in Furness hotel is located in Barrow's town centre and is just a 3 minute drive to the main BAE systems main plant. We have 127 bedrooms where guests can sleep soundly in the brand new modern rooms, price includes a complimentary breakfast with hot items.  The hotel makes a convient buisness venue with 3 well-equiped conference rooms and complimentary wi-fi. 

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation 

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of working in a hotel is preferable but full training is provided.

The Bigger Picture
Holiday in Express Barrow In Furness is managed by RBH; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!