Operations Manager

  • Job Reference: HEA1210
  • Date Posted: 14 July 2021
  • Recruiter: Heeton Hospitality UK
  • Location: Express by Holiday Inn - City Centre Manchester, Manchester
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

As Operations Manager you'll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in their absence.

Your day-to-day


  • Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
  • Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Recommend or initiate any HR elated actions where needed
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements.
  • Maintain relations with outside contacts
  • Act as public relations representative to raise awareness of hotel and brand in local community
  • Drive team member involvement in community organisations, activities and businesses
  • Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel's carbon footprint
  • Perform other duties as assigned. May also serve as manager on duty

Guest Experience

  • Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor's local community members
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities


  • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty


What we need from you

  • Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
  • Three years' management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
  • Must speak fluent English

Why you should apply

  • Annual bonus for all Team Members
  • Fantastic career potential with one of the UK's fastest growing hotel operators
  • Employees staff rates across our properties

A convenient central Manchester hotel with excellent transport links is a short walk from Manchester city centre. The M60 and M62 motorways are both close by, and Manchester Airport is only 10 miles away. Nearby Manchester Piccadilly station has direct trains to London.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process