Operations Manager

  • Job Reference: HEA2321
  • Date Posted: 12 February 2024
  • Recruiter: Heeton UK
  • Location: Hampton by Hilton Leeds, Leeds
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary, retention bonus and other benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

As Operations Manager, you'll keep our hotel running smoothly, making sure everything is working well and all our guests are safe and comfortable. You will maximise financial returns, drive the development of people, create and maintain a memorable guest experience, execute brand standards, and build awareness of the hotel and brand in the local community. You may act as the General Manager in his/her absence.

Why work for us:

We offer market-appropriate salary plus access to our extensive benefits package, which includes:

  • Exclusive access to the employee recognition & reward scheme - Heeton Rewards
  • Service-based annual leave (increasing up to a maximum of 5 extra days)
  • Employee & Friends/Family discounted rates at Heeton-operated hotels 
  • Referral scheme
  • Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
  • Heeton is an expanding company which offers excellent career, training and development opportunities
  • Fantastic career potential with one of the UK's fast-growing hotel operators
  • Retention bonus on completion of 3 and 6-month service

What we need from you

  • Previous management experience as an Operations Manager of a mid-market branded hotel.
  • High level of IT proficiency
  • Excellent leadership, interpersonal and communication skills
  • High level of commercial awareness and sales capabilities
  • Experience in managing people and developing people
  • Accountable and resilient
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
  • Ability to work on your own and as part of a team

What you will be doing


  • Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
  • Train team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Recommend or initiate any HR-related actions where needed
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

 Responsible Business

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements.
  • Maintain relations with outside contacts
  • Act as public relations representative to raise awareness of the hotel and brand in the local community
  • Drive team member involvement in community organisations, activities and businesses
  • Develop and carry out action plans to be environmentally conscious and take steps to reduce the hotel's carbon footprint
  • Perform other duties as assigned. May also serve as the manager on duty

 Guest Experience

  • Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitor's local community members
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities


  • Support the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

 In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process