Operations Manager/ Deputy General Manager

  • Job Reference: RBH6925
  • Date Posted: 26 April 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express London - Epsom Downs, Epsom
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

The Exciting Opportunity

This Holiday Inn Express Epsom Downs hotel requires an experienced Deputy General Manager who is strong in managing people and training in both food & beverage and rooms operations. We are looking for an individual who is a genuine all-rounder operationally, has a background in branded hotels and can lead a team of Guest Service Managers and Guest Service Assistants with both commercial awareness and a guest focused attitude. Duties include team rota and payroll, people management (hiring, appraisals, training and development etc...), meeting brand standards and audits, guest relations (guest complaints/comments), hotel budget and finance including cost control, profit, health, and safety. This position will suit an all rounder that has plenty of energy.


What Are We Looking For?

We're looking for an individual who has;

Excellent customer skills

Good communication and management skills

Previous experience in F&B and rooms operations 

Flexible and has the ability to multi task 

Where Will You Be Working?

The Holiday Inn Express Epsom Downs has 120 bedrooms and 2 purpose built meeting rooms. From its attractions & rolling countryside with the nearby Epsom Downs Racecourse and Chessington World of Adventures the area surrounding the hotel is just waiting to be discovered. We're a 10-minute drive from Epsom station, for direct trains to London Victoria and Waterloo, and the M25. motorway. Epsom town centre is a quick drive away, Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away.

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation 

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will have access to a benefits package that includes;

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)

The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!