Nights Guest Service Assistant

  • Job Reference: RBH6697
  • Date Posted: 15 February 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express Doncaster, Doncaster
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels, Operations, Customer Service
  • Job Type: Permanent

Job Description

This role is for a night woker to be a guest service assistant, working with a small team, to cook, clean as well as admin. The role requries 4 days a week 11pm-7am with the option for overtime to cover sickness and holidays.

At Holiday Inn Express Doncaster we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. 

The Exciting Opportunity

The position of Guest services assistant has become available at the Holiday Inn Express Doncaster. Reporting into the Deputy Manager, you will be responsible for gueneral customer service to our guests, management of our food and beverage outlet and managing the reservations system. The successful applicant for this role will deliver excellent customer service, have a positive can do' attitude, be willing to learn and show that they care.
 

Where Will You Be Working?

A modern Doncaster hotel with excellent transport links, free parking, free WiFi and breakfast included

Holiday Inn Express® Doncaster hotel is three miles from the town centre. There are direct trains to Sheffield, Leeds, York and Manchester from Doncaster station, a short drive away. The nearby M18 andA1(M) motorways provide easy access to the whole region. There's free on-site parking, and the nearest bus stop is outside the hotel.

You can host your clients in the hotel's two naturally lit, air-conditioned meeting rooms, which have free WiFi and space for up to 40 guests. If you're in for a long day, you can order catered lunches, from sandwiches and chips to a full, hot buffet. The Lakeside business park, home to many important local companies, is five minutes' drive away.

What's In It For You?

People love to work with Redefine|BDL Hotels because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;

  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Money off high street retailers
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty 

What Are We Looking For?

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/with (insert desirable experience) is preferable but full training is provided.


The Bigger Picture


Holiday Inn Express Doncaster is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!