Night Receptionist - Casual Position

  • Job Reference: 7095
  • Date Posted: 6 July 2021
  • Recruiter: Apex Hotels Ltd
  • Location: Apex City of Bath Hotel, Bath
  • Salary: On Application
  • Bonus/Benefits: £9.50 per hour
  • Sector: Hotels
  • Job Type: Temporary

Job Description

As a Night Receptionist you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for.

You will embrace every opportunity to create extra special moments for our guests to provide a personal experience our guests will want to share.

Role Purpose:

Joining the dedicated Front Office department, you will:

  • Greet our guests with a friendly hello and an infectious smile.
  • Ensure that the Guest Check in/out procedure is seamless.
  • Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
  • Answer phone calls and emails
  • Create brilliant customer service and a fun environment in order to promote guest loyalty

Key Skills / Entry Requirement:

As a Night Receptionist, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for customer service, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality!

On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who:

  • Can deliver excellent standards
  • Uses initiative
  • has a customer service attitude
  • holds a genuine desire to provide a Warmer Welcome to our guests

Why join Apex Hotels?

We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It's these family values that help us take our guest experiences to the next level, where we provide a personalised service to all our guests that they'll want to share.

With 10 four-star hotels throughout the UK, we like to think of our hotels as members of the family, each with their own personality and style. Although each of our hotels has its own character, whatever one our guests choose to stay at, they'll get a great night's sleep and a warm welcome. The key to it all is you, our employees.

We also offer great benefits which include:

  • Contributions to a pension scheme
  • Critical illness cover
  • 29 days holiday
  • Access to our state-of-the-art gym and pools
  • Healthy meals to enjoy while you're working
  • 50% discount in our restaurants
  • Guest experience overnight stay and dinner for 2 after 3 months
  • Spa discount
  • Referral bonus when your friends or family join the team
  • Discounted room rates
  • Cycle to Work Scheme
  • Discounts with external companies only available to Apex team members
  • Ongoing training and development

Putting your safety first

Apex Hotels have fully integrated all Covid19 measures into their properties to ensure peace of mind for all our Employees and Customers. You will be able to carry out your new role in a safe and clean environment with the additions of sanitiser, PPE requirements and distancing measures all as part of your daily routine.

Recruitment Process

Our recruitment process has been adapted to ensure we can hire safely while bringing in the best talent to join our Apex Family, so we have introduced video applications to give you the opportunity to let your personality shine through. Our interview process and Welcome Day induction process will be via Microsoft Teams, an online meeting channel, which you can access through your browser or its free to download the app on your laptop, tablet or mobile phone.

If you are interested, click apply. We look forward to hearing from you!