Night Manager

  • Job Reference: RBH13528
  • Date Posted: 31 January 2024
  • Recruiter: RBH Management
  • Location: Crowne Plaza Docklands, London
  • Salary: On Application
  • Bonus/Benefits: £28,067.00 per annum
  • Sector: Hotels
  • Job Type: Permanent

Job Description

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A NIGHT MANAGER AT CROWNE PLAZA DOCKLANDS

What you'll be doing...

Reporting to the Front Manager, you will be required to work on a 4 on 4 off basis of twelve hours shift. As Night Manager you will have excellent interpersonal skills and will be a crucial part of our guests' journey. You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle guest complaints and providing departmental performance.

Your key areas responsibility will include:

  • The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 8pm to 8am
  • You will manage a team ensuring each member is effective, trained and developed
  • Being the main point of contact for all in-house and external guest queries and requests during the night
  • Liaising with all departments and ensure swift and efficient communication across the hotel

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Night Manager, you will need the following qualities and skills.

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring, and able to make the right decision. Experience within a similar environment is preferable. Have at least one year experience as Night Supervisor or Assistant Night Manager.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

  • Discounted hotel room rates for you and your friends & family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, click here to watch our employee benefits video.


EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com .

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