Mercat Tours Ops/Groups Executive

  • Job Reference: 00004853-1
  • Date Posted: 6 January 2022
  • Recruiter: Mercat Tours
  • Location: EDINBURGH
  • Salary: On Application
  • Bonus/Benefits: £10.50 pr/hr
  • Sector: Finance & Revenue, Head Office Support, Administration
  • Job Type: Permanent

Job Description

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Purpose and Role;
• Assist in the effective and efficient operation of Mercat Tours’ team rota, tour programme and private tours
• Manage group enquiries and deliver a first class, visitor focused experience
• Ensure high quality visitor experience delivered consistently through effective operational planning
• Share ideas on how to improve Mercat’s service and develop new business
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Communicate, support and work with Storytelling and Support Team to ensure a first class, visitor focused experience
• Point of contact for Storytelling and Support Team on rota, programme and groups
• Ensure accurate and up to date daily schedule for all company operations
• Process partner bookings i.e. Edinburgh Castle
• Process any schedule changes ensuring accurate, detailed records

• Handle group enquiries and maximise sales conversion
• Ensure accurate records kept
• Compile monthly data of footfall, revenue and number of bookings
• Liaise and ensure effective communication with relevant steam and departments on scheduling matters


Your Skills and Strengths;
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Details;
• Permanent role, flexible hours
• Part-time and full time roles available
• 14hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10.50 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial 'meet the team' chat
Stage 2: A 3 x 10min online interview with 3 individual members of our team
Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.
Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to join@mercattours.com by 21st Jan 22
• Application form - download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)

Please note the terms to apply - without both the application form and video your application will not be considered