Meeting and Events Operations Manager

  • Job Reference: CAM1149
  • Date Posted: 31 March 2021
  • Recruiter: Cameron House
  • Location: Cameron House, Loch Lomond
  • Salary: On Application
  • Bonus/Benefits: £33-35,000 gross per annum plus excellent Company benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

MEETING AND EVENTS OPERATIONS MANAGER

We have a unique opportunity for a Meeting and Events Operations Manager to join our team ahead of our hotel re-opening this year. 

Though a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it's considered one of the country's finest 5-star luxury resorts. 

Following an extraordinary restoration to the historical 17th century Baronial mansion, Cameron House Hotel will reopen this summer offering 140 beautiful bedrooms and 24 spectacular suites. Home to 115 luxury lodges, a world-class spa with rooftop infinity pool, 18-hole championship golf course, a range of impressive restaurants and bars, a new state-of-the-art Leisure Club, 124 berth marina, and a choice of exhilarating and relaxing outdoor activities.  

For meetings and conferences, Cameron House provides a flexible choice of seven function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities.

The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between. 

Add all the above together, and we have something very special; all that's missing could be you.

THE ROLE - Meeting and Events Operations Manager

We have a wide choice of highly versatile function spaces and seven exceptional meeting spaces, which can offer complete privacy and can host from 16 guests up to 400.   Each room offers state-of-the-art facilities to support the occasion and create the right mood, an abundance of natural daylight to let in the Scottish landscape, and air-conditioning for maximum comfort. Our brand new ballroom will be completed in the autumn offers unparalleled loch views and a truly unrivalled experience for delegates and guests.

The scope of your role is as much about people as it is food and beverage service. You will manage your large team in the confident, friendly, and knowledgeable delivery of all client needs, be that supporting an organiser in their high profile corporate product launch for 400 delegates, or a once in a lifetime dream event like a small wedding.

Key things you will be responsible for:

   Hosting your day-to-day operation, being present and accessible to guests and your team
   Maintaining the presentation and cleanliness of 
   Managing consistent delivery of exceptional guest service standards
   Driving first Class knowledge of all resort facilities through your team
   Overseeing requisitions, safe secure storage of stock and mise en place 
   Kitchen liaison, hosting the door and working the pass
   Managing the delivery of IT and technical support to organisers
   Overseeing payments, end of day reports and banking, and service debriefs
   Effective communication through daily shift briefings, handovers, monthly meetings and the use of all our systems
   Effective handling, resolve and operational follow up of guest feedback 
   Attendance at Weekly operational/business sheet meetings and pre event meetings
   Arranging resources in line with operational demand and budgets
   Organising rotas and work plans, holiday entitlements and requests
   Recruitment, induction, and ongoing training and progression of your team
   Providing feedback and managing performance through probationary reviews, 1:1s and appraisals. 
   Meeting all legal requirements to keep guests and employees safe, and the business compliant with statutory obligations

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a typical' employee, there are some specific qualities or traits we look for.

   People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
   People who are naturally friendly - who genuinely care about our guests and the service they receive.
   People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
   People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
   People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

   Degree/HND in Hospitality, Leisure or Business related field or equivalent qualification or equivalent experience
   Current or recent experience of working at a senior level in large scale Meeting and Events in a quality hotel or conference centre environment
   Ability to quickly build excellent working relationships 
   Excellent interpersonal and communication skills 
   WSET Level 2, Personal Licence Holder, Food Hygiene, First Aid and Trainer qualifications or equivalent all desirable 
   Proficiency in IT, with knowledge of Office software and ability to use technology (we use systems such as Resdiary, Resort Suite, Fourth Hospitality, Procure Wizard and Recruitgenie)
   UK Driving licence an advantage due to the spread out nature of the resort

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

   Free meals when on duty, in our team cafes
   Pension scheme
   Refer-a-friend scheme
   Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
   Enhanced holidays, rising with long service
   Free Leisure Club Membership, with friends and family discounts.
   Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
   On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
   Supplier and local business discounts - from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers
   Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.