Maintenance Assistant

  • Job Reference: TFH1044
  • Date Posted: 26 April 2021
  • Recruiter: The Fellows House
  • Location: The Fellows House, Cambridge
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

To be ignorant of causes is to be frustrated in action. Sir Francis Bacon

The Hotel

At the Fellows House, we want to offer everyone who walks through our doors an amazing experience. We offer a very personal blend of empowerment, enlightenment, and engagement and seek the remarkable in the everyday and everything that goes into this most unique Hotel.

Most of all we seek exceptional people who embody our team culture to be as devoted and person-centred as you.  The brightest and best Cambridge has to offer.

 The Person

A Maintenance Assistant is always working on behalf of our Guests and working with other Team Members, across all hotel departments. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 Positive attitude
 Good communication skills
 Committed to delivering a high level of customer service
Excellent grooming standards
 Flexibility to respond to a range of different work situations
 Ability to work on their own or in teams.

 The Role

We are looking for a Maintenance Assistant to work in our maintenance team to ensure high standards are always maintained across the hotel and to deliver an excellent guest experience. The role will involve keeping all equipment in good repair with a minimum of downtime; complete maintenance work orders from all departments on a timely basis by following The Fellows House standard operating procedures. You will continually work towards and support the improvement of engineering service to guests, other departments, and fellow staff. This role involves shift patterns.

As part of our Fellows House team your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Key responsibilities

As a Maintenance Assistant, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent guest experience. You will also be required to follow all company statutory and legal regulatory requirements during repairs. Specifically, you will be responsible for performing the following tasks to the highest standards:

Implement company statutory and legal requirements including fire, health and safety, hygiene, electricity at work, and all local by-laws
Respond to all enquiries promptly
Carry out maintenance repair work and ensure the appropriate PPE is worn during all repairs
Maintain the green areas and car parks when applicable
Follow planned preventative maintenance programmes
Ensure good relationships with internal and external customers and contractors
Ensure energy conservation initiatives are implemented
Follow C.O.S.H.H regulations, in particular the storage of hazardous substances
Attend additional training suitable to the role


  • UK citizen or valid work permit
  • Proficient numeracy and literacy skills
  • 2 years previous experience of hotel maintenance would be preferred.
  • Previous maintenance experience including electrical, plumbing, or painting and decorating, would be advantageous.


We believe in being our best and true selves every single day and delivering the most refined experiences possible. We believe in always having good manners and being polite. We never let our high standards slip, have impeccable taste and an eye for detail. We have a deep love and respect for all cultures and cultural pursuits.


We are wholly committed to creating perfect experiences for our guests and teams alike. We are trustworthy and fiercely loyal. Everything we do is fuelled by passion.  Passion for excellence. Passion for making the world a better and more interesting place. Passion for sharing wisdom. Passion for supporting each other to be the best we can be.


We believe in understanding and engaging with everyone on a human level. We recognise that everyone deserves to be appreciated for the genuine person they are with unique needs, desires, tastes, and preferences.

Benefits of working at The Fellows House:

  • Comprehensive salary package
  • Access to GO Hilton Travel Programme - stay in Hilton Hotels around the world for as little as 35$.
  • 50% F&B Discount when staying in Hilton Hotels through the Go Hilton Travel Programme
  • Staff meals and hot drinks on shift
  • Career Development
  • Extensive learning & development opportunities
  • If you wish to be considered for this superb opportunity click 'apply'.

In exchange for your efforts and dedication we offer a fantastic place to work, an opportunity to shape the culture of a new hotel and a comprehensive benefits package. If you wish to be considered for this superb opportunity click 'apply'.