Leisure Receptionist

  • Job Reference: CAM1486
  • Date Posted: 6 January 2022
  • Recruiter: Cameron House
  • Location: Cameron House, Loch Lomond
  • Salary: On Application
  • Bonus/Benefits: £17388-18532 gross per annum plus excellent company benefits including
  • Sector: Hotels
  • Job Type: Permanent

Job Description

LEISURE RECEPTIONIST

We have a unique opportunity for a Leisure Receptionist to join our Leisure Club team.

Magnificent and uniquely inspirational. Cameron House, a 5 star resort nestled on the world-famous bonnie banks of Loch Lomond has reopened following a multi-million pound restoration. Located where the Scottish Highlands meet the Lowlands, the 17th century Baronial estate where Cameron House resides is rich in character and history. With an award-winning Spa with rooftop infinity pool, an 18-hole championship golf course, an extensive array of resort activities, and a choice of six restaurants and five bars that will cater to everyone.

The iconic lochside setting is impressive in its grandeur, celebrated and treasured. Set within 400 acres of beautiful Scottish countryside, adventure is on your doorstep, with Loch Lomond providing the perfect location for water sports and land activities, including speedboat tours, paddle boarding, canoeing and kayaking, 4X4 off-road driving, falconry and more.

Add all the above together, and we have something very special; all that's missing could be you.

THE ROLE - LEISURE RECEPTIONIST

Our much loved Leisure Club is now re-open following a complete renovation and redesign. Guests and members enjoy state-of-the-art facilities, and a world of leisure including two new swimming pools and a brand new high tech gym.  Our team of fitness instructors offer classes and personal training in our studios whilst our poolside and reception teams ensure safety and service in this dynamic place of fun, fitness and relaxation located in the heart of the main house.

The scope of this role of receptionist is to ensure a warm friendly welcome, check in guests and members and provide information and direction in relation to all aspect of our busy operation to ensure an exceptional experience on every visit.

Key things you will be responsible for:

  • Cleanliness and presentation of club reception and surrounding areas
  • Check guests and members with a warm welcome
  • Answering queries and providing information and direction
  • Answering phones and emails
  • Promotion of memberships, fitness and retail
  • Booking classes, gym and personal training sessions
  • Having extensive knowledge of all resort facilities and activities
  • Provision of First Aid, an follow up reporting
  • Reporting maintenance defects
  • Handling feedback or special requests
  • Providing direction to new employees
  • General assistance with all aspects of the Leisure operation

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a typical' employee, there are some specific qualities or traits we look for.

  • People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
  • People who are naturally friendly - who genuinely care about our guests and the service they receive.
  • People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
  • People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
  • People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

  • National 5 in English and Maths or equivalent qualifications
  • Experience of working in a similar customer service role
  • Any leisure based, or first aid at work qualification would be an advantage
  • Ability to quickly build excellent working relationships and externally, with a flexible approach to work
  • Excellent communication and interpersonal skills
  • Proficient IT skills with knowledge of Office software and ability to use technology (we use ResortSuite)

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

  • Free meals when on duty, in our team cafes
  • Pension scheme
  • Refer-a-friend scheme
  • Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
  • Enhanced holidays, rising with long service
  • Free Leisure Club Membership, with friends and family discounts.
  • Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
  • On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
  • Supplier and local business discounts
  • Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.