Housekeeping Assistant (Turndown)

  • Job Reference: CAM1143
  • Date Posted: 31 March 2021
  • Recruiter: Cameron House
  • Location: Cameron House, Loch Lomond
  • Salary: On Application
  • Bonus/Benefits: £NMW/NLW plus excellent Company benefits
  • Sector: Hotels
  • Job Type: Permanent

Job Description

HOUSEKEEPING ASSISTANT (Turndown)

We have a unique opportunity for a Housekeeping Turndown Assistant to join our team ahead of our hotel re-opening this year. 

Though a short drive from Glasgow, Cameron House feels a million miles away from everyday life. Set in 400 acres of beautiful Scottish countryside, it's considered one of the country's finest 5-star luxury resorts. 

Following an extraordinary restoration to the historical 17th century Baronial mansion, Cameron House Hotel will reopen this summer offering 140 beautiful bedrooms and 24 spectacular suites. Home to 115 luxury lodges, a world-class spa with rooftop infinity pool, 18-hole championship golf course, a range of impressive restaurants and bars, a new state-of-the-art Leisure Club, 124 berth marina, and a choice of exhilarating and relaxing outdoor activities.  

For meetings and conferences, Cameron House provides a flexible choice of seven function spaces in a truly memorable setting, while our extensive corporate offering also includes a range of team-building and social activities.

The romantic setting of Loch Lomond also makes Cameron House the perfect place for spectacular weddings. We can tailor bespoke wedding for guests, from intimate celebrations and larger events for up to 400 guests, or anything in between. 

Add all the above together, and we have something very special; all that's missing could be you.

THE ROLE -  Housekeeping Assistant - Turndown

The scope of the role is to ensure guest housekeeping needs are attended to throughout the evening, ensuring the highest level of comfort before and during sleep by providing evening service and replacement of amenities.

Key things you will be responsible for:

   Servicing (cleaning, vacuuming, dusting, bed making and provision of linen and in room amenities) any late departures, room transfers or outstanding bedrooms
   Answering guest requests
   Turndown duties in allocated rooms which will include:
o    Turn back bed covers, hang any clothes and arrange shoes
o    Bathroom refreshes, wiping down, replacing towels, tissues, amenities if use
o    Wash and polish any dirty glasses, replace water, replenish napkins and wash fruit knives and plates
o    Clear table and arrange books and magazines neatly
o    Empty bin.
o    Check pillows and bed linen, remake if necessary.
o    Close curtains
o    To maintain cleanliness and tidiness in corridors at all times
   General assistance in relation to the housekeeping, public areas and laundry department

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don't have a typical' employee, there are some specific qualities or traits we look for.

   People who want to achieve great things - your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
   People who are naturally friendly - who genuinely care about our guests and the service they receive.
   People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
   People who show the same level of care for their team, as our guests - It's about supporting our colleagues to be the best they can be and to do the best job they can.
   People who will respect and protect the magical place we work in - it's up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

   Customer service and housekeeping experience an advantage
   Great interpersonal skills, with an ability to build excellent working relationships 
   Thoroughness, with keen attention to detail
   A flexible approach to work to meet operational demand
   Excellent communication skills and ability to use hand held technology

WHAT'S IN IT FOR YOU?

At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We offer a generous range of employee benefits and, given what we do and where we are, you'll have plenty of opportunity to make the most of our own five-star facilities. Here's what to expect:

   Free meals when on duty, in our team cafes
   Pension scheme
   Refer-a-friend scheme
   Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
   Enhanced holidays, rising with long service
   Free Leisure Club Membership, with friends and family discounts.
   Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
   On-site discounts on Cameron House and Cameron Lodges accommodation, 30% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
   Supplier and local business discounts - from cinema tickets, car hire and airport parking to mobile phones, leisure activities and high street retailers
   Free parking

And while Cameron House itself offers a huge range of activities across 400 acres of Scottish countryside, there's also the wider Loch Lomond and Trossachs National Park on your doorstep - just waiting to be explored in your free time.