Hotel Receptionist

  • Job Reference: 00001200-1
  • Date Posted: 12 May 2021
  • Recruiter: Glenapp Castle
  • Location: Ayrshire, Scotland
  • Salary: On Application
  • Sector: Hotels, Administration
  • Job Type: Contract, Permanent

Job Description

Hotel Receptionist for 5 Star Relais & Chateaux Glenapp Castle Hotel, Ayrshire


Due to an exciting business expansion, there has never been a better time to join our rapidly growing business and we are now welcoming applications for an Hotel Receptionist to join our five- star team at Glenapp Castle, nominated for the Best Independent Hotel of the year award at the Cateys 2018 and Winner of the CIS Award for Best Independent Hotel 2019. Glenapp Castle is a Relais & Chateaux Hotel and also a member of Pride of Britain and Luxury Scotland Hotels.


The Back Office Receptionist Department is the ‘engine room’ of Glenapp and this role must conduct and supply all the advance planning and administrative work required for the Hotel Operations team to consistently deliver Glenapp’s five-star service to all our guests, visitors, and suppliers.


The role entails everything from answering the telephone, guest billing, reservations for guest stays & non-res dining, typing daily changing menus, creating daily table plans, handling money, daily banking, participating in daily operations meeting, troubleshooting emergencies, and dealing with all Guests requests. This department is also responsible for our growing Concierge Services department where we arrange a large variety of guests activities and experience in and around Glenapp Castle.


This role works 5 days over 7 on a shift pattern and over weekends. Dependent on experience we will consider part time and full time.


Experience within the luxury hotel sector is desirable, a hotel reception or operational background is important and full training will be provided. A willingness to learn and a positive attitude are essential. We are always interested to hear from talented individuals from all walks of life.


This is a consistently very busy department, and we are looking for a great team player, an experienced hotel professional and someone who can multi-task and work quickly.


The successful candidate should be able to demonstrate the following:


  • a strong interest in a career in hospitality
  • good telephone and outstanding communication skills
  • strong organisation and time management skills with a high degree of flexibility
  • good IT skills and experience of Microsoft Office 365
  • calmness in a busy and pressured environment
  • commercially focused
  • attention to detail


In return, we offer career development to help you reach your full potential, a positive and stimulating working environment and excellent rates of pay, coupled with an amazing benefits package to complement your competitive salary which includes the following:


  • 28 days annual holiday
  • Death in Service life assurance policy
  • Staff Meals on Duty
  • Discounted accommodation at Relais & Chateaux, Pride of Britain and Luxury Scotland Hotels.
  • Gratuities
  • Enrolment in our pension scheme
  • Live in Accommodation may be available if required.


Due to the business growth at Glenapp, this position would be ideal for someone looking to advance their career to the next level and we will offer support and development opportunities to enable the right candidate to succeed in this goal.