Head of Department/ Guest Service Manager - Nights

  • Job Reference: RBH7128
  • Date Posted: 26 May 2021
  • Recruiter: RBH Management
  • Location: Holiday Inn Express Doncaster, Doncaster
  • Salary: On Application
  • Bonus/Benefits: Competitive Salary
  • Sector: Hotels
  • Job Type: Permanent

Job Description

At RBH we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.


The Exciting Opportunity

The Guest Service Manager contributes to RBH's goals and values by supporting the General and Deputy manager with managing the team and shifts.


Where Will You Be Working?

A modern Doncaster hotel with excellent transport links, free parking, free WiFi and breakfast included

Holiday Inn Express® Doncaster hotel is three miles from the town centre. There are direct trains to Sheffield, Leeds, York and Manchester from Doncaster station, a short drive away. The nearby M18and A1(M) motorways provide easy access to the whole region. There's free on-site parking, and the nearest bus stop is outside the hotel.

You can join excited football fans at Doncaster Rovers' Keepmoat Stadium or have a flutter at the Doncaster Racecourse, both within 10 minutes of the hotel by car. If you prefer retail therapy, the Lakeside Village Outlet Shopping Centre is less than a mile away.

You can host your clients in the hotel's two naturally lit, air-conditioned meeting rooms, which have free WiFi and space for up to 40 guests. If you're in for a long day, you can order catered lunches, from sandwiches and chips to a full, hot buffet. The Lakeside business park, home to many important local companies, is five minutes' drive away.

The Express Start Breakfast buffet, with scrambled eggs, beans, sausages and continental items, is included in your room rate. In the evening, settle down to fish and chips or a burger in the comfortable chairs of the airy Great Room restaurant, or unwind with a glass of wine in the bar.


What Are We Looking For?

We're looking for an individual who has:

  • Commitment to the role
  • Flexibility
  • Positivity
  • Management skills
  • Good communication
  • Team management
  • Quick learner
  • Leadership
  • Problem solving

 

What's In It For You?

People love to work with RBH because

  • We focus on health, wellbeing and our communities
  • Our people are truly engaged at work
  • There's open, clear communication from the top
  • We've got great career development opportunities
  • There's a culture of transformation and innovation

 
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; 

  • Everyday discounts from high street retailers
  • Opportunities to be involved in charity and community events
  • Career opportunities, training and help with course fees
  • Discounted hotel room rates for you AND your friends and family that will make you really popular!
  • Incentive programmes
  • Flexible working arrangements because we know your life comes first
  • Free meals on duty
  • Healthcare plans and Insurance plans (just in case)
  • Pension 



The Bigger Picture

With a real focus on performance, people, quality, profit and communities at RBH we transform hotels.

RBH is an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriott and Wyndham. At RBH we stand out from our peers, transforming hotels to perform exceptionally.

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!